Senior Director, Commercial Business Partner – Alexion, GBS

In GBS we dare to change the way we work—being brave, resilient, and focused on simplifying how we deliver value. Through our global scale and diverse services, we drive outcomes with innovation and expertise. This requires a team that sees no boundaries, collaborates across functions, challenges the norm, and feels empowered, motivated, and engaged.

The Senior Director, Commercial Business Partner to Alexion will be focused on continued adoption of GBS services across Alexion globally and scaling them to meet the Alexion strategic goals. This will be delivered through 3 distinct phases the first of which started in 2024.

This role is essential in ensuring seamless communication and collaboration, acting as the primary point of contact for Alexion. You will orchestrate cross-functional teams within GBS, fostering an environment of innovation, efficiency, and continuous improvement to meet the evolving needs of the business. The role demands a strategic mindset, strong commercial acumen, and an ability to forge strong relationships both internally and externally.

The role holder will be accountable for:

• Acting as the primary interface between GBS and Alexion, ensuring alignment and seamless delivery of services.

• Collaborating with SET members to shape and execute business strategies through GBS capabilities.

• Bringing together cross-functional teams within GBS to solve business problems by delivering integrated services that meet business needs.

• Managing relationships with key stakeholders to ensure high levels of satisfaction and engagement.

• Manage senior-level stakeholders, including Country President/Area VP/CFO/Business Unit Heads; including understanding volume, pricing and coordinating recharge agreements

• Initiate the development of business cases for the delivery of new demand or services

• Identifying opportunities to leverage GBS capabilities and drive adoption, business growth and operational efficiency across the enterprise, including demand management and coordinating/supporting deployment.

• Collaborate with both Functional and Enterprise Service delivery teams, including the Head of the Enterprise Capability to design and implement solutions that meet business needs effectively

• Representing GBS in strategic planning sessions with the customer and contributing to broader organizational development initiative.

• Ongoing engagement with senior engagement teams within the SET area

• Work with Functionally Aligned Enterprise Leads to align on priorities and constraints for Enterprise Services

• Act as an ambassador for GBS Enterprise Services as well as Functional Services and ensure alignment with overall GBS strategy.

• Point of escalation for critical service delivery issues for awareness

• Lead and inspire a high-performing team, fostering a culture of skill development and accountability through effective people management, strategic leadership and line management where applicable

Essential Education, Skills & Qualifications:

• Proven experience in a business partnering role within a shared services or GBS environment for commercial units.

• Strong strategic and analytical capabilities with the ability to translate business strategies into actionable plans.

• Demonstrated ability to lead and influence in a matrix organization, with strong stakeholder management skills.

• Experience in driving process improvements and managing service delivery in a complex organizational setting.

• Excellent communication skills, with the ability to engage and inspire diverse teams.

• Strong commercial acumen and understanding of business operations.

• Ability to work effectively across cultures and geographies, fostering an inclusive and collaborative work environment. | - Experience in the pharmaceutical or biotechnology industry.

• Understanding of digital and omnichannel strategies.

• Experience in developing and implementing GBS capabilities.

• Familiarity with industry best practices and benchmarks in shared service

Desirable Experience:

• GBS Acumen: Comprehensive understanding of the GBS space as well as the clear understanding of the external marketplace (current & future) to shape new opportunities. Experience in both Captive and BPO.

• Deep understanding of the existing Functional services – Omnichannel, Commercial reporting. etc.

• Significant pharmaceutical Commercial experience either within Commercial Operations – Commercial excellence or brand/marketing roles.

The annual base pay for this position ranges from $174,672.00 - $262,008.00 USD. Hourly and salaried non-exempt employees will also be paid overtime pay when working qualifying overtime hours. Base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience.  In addition, our positions offer a short-term incentive bonus opportunity; eligibility to participate in our equity-based long-term incentive program (salaried roles), to receive a retirement contribution (hourly roles), and commission payment eligibility (sales roles). Benefits offered included a qualified retirement program [401(k) plan]; paid vacation and holidays; paid leaves; and, health benefits including medical, prescription drug, dental, and vision coverage in accordance with the terms and conditions of the applicable plans. Additional details of participation in these benefit plans will be provided if an employee receives an offer of employment. If hired, employee will be in an “at-will position” and the Company reserves the right to modify base pay (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors. 

Date Posted

Closing Date

Our mission is to build an inclusive environment where equal employment opportunities are available to all applicants and employees. In furtherance of that mission, we welcome and consider applications from all qualified candidates, regardless of their protected characteristics. If you have a disability or special need that requires accommodation, please complete the corresponding section in the application form.